Hi,
For the Byoc Cloud adding in the app foundry it says "Note: Adding BYOC Cloud to an existing BYOC Premises Org will migrate the Org to be hybrid media capable. Active calls may be impacted for the duration of the migration. Please perform this activation during off hours, allowing up to 3 hours for completion."
Is this calls impact a always happening fact?
If the customers have 24/7 service, then three hours downtime is quite long.
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Kimmo Peltonen
Advania Finland Oy
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Original Message:
Sent: 05-09-2022 16:44
From: Vaun McCarthy
Subject: Genesys Cloud Q&A Episode: Hybrid Media Orgs
Thanks as always for arranging this Matt and Alan.
A couple of follow-up questions for Alan please:
With regards to BYOC-C Edges, and the comment about them handling call session and number plan management only:
- What component does the media processing and where are Architect flows and prompts stored?
- What component handles the phone registration (SIP softphone/hard phone and WebRTC)?
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Vaun McCarthy
Original Message:
Sent: 05-09-2022 13:49
From: Patrick Johnson
Subject: Genesys Cloud Q&A Episode: Hybrid Media Orgs
Thank you for having me on the call! :-)
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Patrick Johnson
Genesys - Employees
Senior Principal PS Consultant
Original Message:
Sent: 05-09-2022 09:10
From: Matt Lawson
Subject: Genesys Cloud Q&A Episode: Hybrid Media Orgs
Pull up a cold drink and your favorite sandwich for this month's episode, because it is our largest episode to date and loaded with great content. Get a demonstration of the soon-to-be-released Hybrid Media Orgs Functionality and join Above Average Joe Patrick as he answers two questions from the community.
Chapters:
You can view the full episode below or checkout the Community's YouTube Page for previous episodes, DevCasts, WEM Videos, and more:
#GenesysCloudCXQAEpisode
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Matt Lawson
Genesys - Employees
Online Community Manager
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