Hi Audrey,
At this point in time there are no constraints around cancelling a request unfortunately. I've had a look on the Ideas portal and it doesn't appear that there is anything already so might be worth creating an Idea, depending on the level of impact for your organisation.
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Gareth James
CALLSCAN AUSTRALIA PTY. LTD.
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Original Message:
Sent: 11-30-2021 09:56
From: Audrey Kielbasa
Subject: Workforce Engagement Management
Within the Management Unit configuration there is an option on Time Off requests for "Submission Range Constraint". Is there an option where I can also add a constraint on an agent for canceling a request? For example. an agent has submitted a time off request for a date 2 weeks in the future which has been approved. I want to add a constraint where the agent can not cancel the time off request within 2 days of the time off requested date.
#Ask Me Anything (AMA)
#SystemAdministration
#Unsure/Other
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Audrey Kielbasa
American Airlines Inc
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