Genesys Cloud (formerly PureCloud)

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  • 1.  Exceptions

    Posted 09-17-2020 12:20

    Our company recently switched over to Genesys. I am a supervisor, and we have work force management. In our old system (NICE) we submitted our adherence exception for our reps right in the system. Is there a way to do that on genesys? We are currently emailing them our exceptions.

    Thanks for any guidance yall can offer!

    Rachel Hancock
    MAXIMUS, Inc.