Hello!
Our company recently switched over to Genesys. I am a supervisor, and we have work force management. In our old system (NICE) we submitted our adherence exception for our reps right in the system. Is there a way to do that on genesys? We are currently emailing them our exceptions.
Thanks for any guidance yall can offer!
#Ask Me Anything (AMA)
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Rachel Hancock
MAXIMUS, Inc.
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