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Genesys Cloud Weekly Release Notes - 3/18/2020

  • 1.  Genesys Cloud Weekly Release Notes - 3/18/2020

    GENESYS
    Posted 03-18-2020 09:07

    Contact center

    Search for columns and filters in Performance views

    Agents and managers now have a search bar to easily locate a column or filter they want to use in Performance views. For more information, see About reports, views, and dashboards.


    #Roadmap/NewFeatures
    #Unsure/Other

    ------------------------------
    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
    ------------------------------


  • 2.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    Posted 03-18-2020 11:25
    FYI...
    On the Activity tab when viewing the Performance metrics, with the recent release, the filters are not showing anymore.  It is only showing on the Performance tab.  I have opened a ticket regarding this.

    ------------------------------
    Rico Cornelio
    Working Assets Funding Service, Inc. on behalf of itself and its affiliate, Credo Mobile, Inc.
    ------------------------------

    Original Message


  • 3.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    Posted 03-18-2020 11:28
      |   view attached
    attached is the filter section view with no filters showing on the Activity tab. It does show only on the Performance tab.

    ------------------------------
    Rico Cornelio
    Working Assets Funding Service, Inc. on behalf of itself and its affiliate, Credo Mobile, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    GENESYS
    Posted 03-19-2020 09:06
    Hi Rico,


    Thanks for sharing this. Is anyone else having this issue?

    ------------------------------
    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
    ------------------------------

    Original Message


  • 5.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    Posted 03-19-2020 10:07
    Hi,

    We noticed the same.

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    Marc Moynan
    Canadian Dealer Lease Services Inc
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    Original Message


  • 6.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    GENESYS
    Posted 03-19-2020 11:14
    That is the only filter that's ever been on that view besides the Queue Filter which is found on the top left of the page.

    ------------------------------
    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


  • 7.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    GENESYS
    Posted 03-19-2020 11:19
    Thanks for the confirmation, Darlene. I deleted my other post then saw yours.

    I think maybe the confusion is having the Search field active on that Activity tab when there is nothing, really, to search for on that view.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 8.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    GENESYS
    Posted 03-19-2020 11:17
    Edited by George Ganahl 03-19-2020 11:19
    Have you ever seen filter items other than the interaction type in that view? I have gone back ten releases or so and I cannot find a release that has more than the Media Type filter for the Activity view, even before the Search field was added.

    NOTE: As Darlene pointed out, the answer is no.
    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 9.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    Posted 03-19-2020 11:22
      |   view attached
    I have been able to filter by Queue on the Activity view before. But now the filters does not show the items you can filter on.  I had a saved view on the Activity view and you can see from the screenshot that I had a filter on Queues.

    ------------------------------
    Rico Cornelio
    Working Assets Funding Service, Inc. on behalf of itself and its affiliate, Credo Mobile, Inc.
    ------------------------------

    Original Message


  • 10.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    Posted 03-19-2020 11:24
    BTW.. I had opened a case on this yesterday

    ------------------------------
    Rico Cornelio
    Working Assets Funding Service, Inc. on behalf of itself and its affiliate, Credo Mobile, Inc.
    ------------------------------

    Original Message


  • 11.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    GENESYS
    Posted 03-19-2020 11:26

    Queue filter is the primary filter so it's at the top left of that view.

     

    A screenshot of a cell phone Description automatically generated

     

    Darlene Oordt

    Sr. Director, Genesys Cloud Product Management

    M 773.255.3610

    darlene.oordt@genesys.com

    signature_73800618




    Original Message


  • 12.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    Posted 03-19-2020 11:35
    So the filter by queue  is now on that search field on the top left.  When I created my saved view with Queue filters, I used the Filters on the right hand side when other filters were also showing .

    ------------------------------
    Rico Cornelio
    Working Assets Funding Service, Inc. on behalf of itself and its affiliate, Credo Mobile, Inc.
    ------------------------------

    Original Message


  • 13.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    GENESYS
    Posted 03-19-2020 11:41

    The queue filter has always been the primary filter on the view and not in the right sidebar.

     

    Darlene Oordt

    Sr. Director, Genesys Cloud Product Management

    M 773.255.3610

    darlene.oordt@genesys.com

    signature_1993012613




    Original Message


  • 14.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    GENESYS
    Posted 03-19-2020 12:17
    @Rico Cornelio it would be great if you let Care know to close the case, since as Darlene has pointed out the correct behavior is all there, nothing missing.

    Thanks! ​

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 15.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    Posted 03-19-2020 12:23

    Will do. Thanks.




    Original Message


  • 16.  RE: Genesys Cloud Weekly Release Notes - 3/18/2020

    Posted 03-19-2020 21:47
    Edited by Paulo Mesquita do not use 03-19-2020 21:49
    The other issue I have noticed is that every time you make changes related to the Performance Views or Analytics we cannot export the interactions of the previous day. Then, we have to wait for the pipeline to run again and the report becomes available (D+2).

    Steps to Reproduce:
    1. Open the Interactions View
    2. Filter interactions from yesterday
    3. Click on the Export button

    Expected result: Partial report with the calls from yesterday till 7 pm.
    Current result: Blank report

    This is the third time in a month time:
    18/03 - https://help.mypurecloud.com/releasenote/march-18-2020/
    19/02 - https://help.mypurecloud.com/releasenote/february-19-2020/
    12/02 - https://help.mypurecloud.com/releasenote/february-12-2020/

    We have a case with Care, but it just happens all the time(Australia Region).

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


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