@Paulo Mesquita do not use I have two questions, we have a different use-case we want to track the IPs to trace call drops due to network issues and reach the agents. From previous posts I found that there is no API to return the agent IP address. I added
v2.audits.entitytype event to the event bridge and tried to test.
- I didn't see the remoteIP when I logged in to the WebRTC phone, the remoteIP was populated when I enabled myself on the queue. Does remoteIP is only populated when you log onto the queue?
- I am on company VPN, when I did ping to the remoteIPs the ping didn't work. I didn't see my IP on that list. What are the IPs in remoteIP list?
Please let me know if I am not clear.
Thanks.
------------------------------
Subhankar De
The Vanguard Group, Inc.
------------------------------
Original Message:
Sent: 06-04-2022 19:46
From: Paulo Mesquita do not use
Subject: Getting IP address when users log in
Hi Vaun,
You need to add v2.audits.entitytype.
I send the info to cloudwatch and then pass it to an S3 bucket so other systems can use it.
Original Message:
Sent: 06-04-2022 19:25
From: Vaun McCarthy
Subject: Getting IP address when users log in
Thanks Paulo, admittedly I haven't ever really looked at Eventbridge. Which topic includes IP address info? Are you just feeding this into a Lambda for logging or doing something else with that info?
------------------------------
Vaun McCarthy
Original Message:
Sent: 06-04-2022 08:28
From: Paulo Mesquita
Subject: Getting IP address when users log in
Hi Vaun,
I am using the EventBridge to grab IP addresses, failed login attempts and a some other stuff.
Original Message:
Sent: 05-12-2022 02:22
From: Vaun McCarthy
Subject: Getting IP address when users log in
Curious, Robert. How did you get on with this?
------------------------------
Vaun McCarthy
Original Message:
Sent: 03-25-2021 12:35
From: Robert Wakefield-Carl
Subject: Getting IP address when users log in
Is there any way to get the IP address of users that log into Genesys Cloud for auditing and fraud prevention?
#PlatformAdministration
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------