Genesys Cloud CX

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  • 1.  Integration to Slack

    Posted 17 days ago
    I see this was asked a few years ago and wondering if anyone has integrated Genesys Cloud to Slack as a 3rd party Chat client.  Thanks.
    #AskMeAnything(AMA)
    #DigitalChannels
    #Integrations

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Integration to Slack

    Posted 17 days ago
    Not sure how much effort Genesys will be putting into a product like Slack that is owned by Salesforce, but I found this article that might help you:  Simple node.JS and Slack WebHook integration | by Henrik Peinar | Security and Node.js (nodeswat.com)

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Integration to Slack

    Posted 17 days ago
    Thanks, Robert.  I was hoping someone perhaps an AppFoundry Partner had a prepackaged integration done up.  This is the first customer I have come across that uses Slack and wants to keep it.

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    Martin Bunting
    i3Vision Technologies Inc.
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