Encountering an issue on multiple orgs / users, after using Enter the space-bar is not working so you cannot put spaces in between words.  Have cases open with customer care for each org affected.  Anyone else encountering this?
#DigitalChannels

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I cannot reproduce the problem you describe in Chrome or Microsoft Edge.

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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 08-19-2019 08:15
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Encountering an issue on multiple orgs / users, after using Enter the space-bar is not working so you cannot put spaces in between words.  Have cases open with customer care for each org affected.  Anyone else encountering this?
#DigitalChannels

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Might be isolated to the Ireland PureCloud region then.

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Braiden Woodward
Foehn Ltd.
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Original Message:
Sent: 08-19-2019 09:55
From: George Ganahl
Subject: Unable to use spacebar in emails

I cannot reproduce the problem you describe in Chrome or Microsoft Edge.

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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-19-2019 08:15
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Encountering an issue on multiple orgs / users, after using Enter the space-bar is not working so you cannot put spaces in between words.  Have cases open with customer care for each org affected.  Anyone else encountering this?
#DigitalChannels

------------------------------
.
------------------------------

I found that Care is working on it along with Development. and I saw a video that showed how it happens on the third line and below, so I am able to reproduce.

They say it is affecting all regions.

No resolution yet.

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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 08-19-2019 10:03
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Might be isolated to the Ireland PureCloud region then.

------------------------------
Braiden Woodward
Foehn Ltd.

Original Message:
Sent: 08-19-2019 09:55
From: George Ganahl
Subject: Unable to use spacebar in emails

I cannot reproduce the problem you describe in Chrome or Microsoft Edge.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-19-2019 08:15
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Encountering an issue on multiple orgs / users, after using Enter the space-bar is not working so you cannot put spaces in between words.  Have cases open with customer care for each org affected.  Anyone else encountering this?
#DigitalChannels

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Hi George, 

Have you heard any news on this matter?

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Jonas Kristensen
HI3G Denmark ApS
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Original Message:
Sent: 08-19-2019 10:14
From: George Ganahl
Subject: Unable to use spacebar in emails

I found that Care is working on it along with Development. and I saw a video that showed how it happens on the third line and below, so I am able to reproduce.

They say it is affecting all regions.

No resolution yet.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-19-2019 10:03
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Might be isolated to the Ireland PureCloud region then.

------------------------------
Braiden Woodward
Foehn Ltd.

Original Message:
Sent: 08-19-2019 09:55
From: George Ganahl
Subject: Unable to use spacebar in emails

I cannot reproduce the problem you describe in Chrome or Microsoft Edge.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-19-2019 08:15
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Encountering an issue on multiple orgs / users, after using Enter the space-bar is not working so you cannot put spaces in between words.  Have cases open with customer care for each org affected.  Anyone else encountering this?
#DigitalChannels

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.
------------------------------

Not I. It is being handled through Customer Care, so make sure you have a case open.

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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 08-21-2019 04:39
From: Jonas Kristensen
Subject: Unable to use spacebar in emails

Hi George,

Have you heard any news on this matter?

------------------------------
Jonas Kristensen
HI3G Denmark ApS

Original Message:
Sent: 08-19-2019 10:14
From: George Ganahl
Subject: Unable to use spacebar in emails

I found that Care is working on it along with Development. and I saw a video that showed how it happens on the third line and below, so I am able to reproduce.

They say it is affecting all regions.

No resolution yet.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-19-2019 10:03
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Might be isolated to the Ireland PureCloud region then.

------------------------------
Braiden Woodward
Foehn Ltd.

Original Message:
Sent: 08-19-2019 09:55
From: George Ganahl
Subject: Unable to use spacebar in emails

I cannot reproduce the problem you describe in Chrome or Microsoft Edge.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-19-2019 08:15
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Encountering an issue on multiple orgs / users, after using Enter the space-bar is not working so you cannot put spaces in between words.  Have cases open with customer care for each org affected.  Anyone else encountering this?
#DigitalChannels

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Hi All,

Same issue here, to keep working until the Genesys team solve this issue that what I found:

1- It could work if you click Enter Key to go to a new line then go back to the first line, ie if you want to type on line 3 press enter to go to line 4 then go back to line 3 again and space bar will work with you.
2- Copy and Paste, write what you need in Notepad then copy it to Purecloud.
3- Write the whole sentence then add space between words.

Hope Genesys will solve this issue soon.

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Abdullah Elsheikh
Advanced Technology Solutions Int
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Original Message:
Sent: 08-19-2019 08:15
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Encountering an issue on multiple orgs / users, after using Enter the space-bar is not working so you cannot put spaces in between words.  Have cases open with customer care for each org affected.  Anyone else encountering this?
#DigitalChannels

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It would be nice if the editor component became an integral part of PureCloud, so that keyboard shortcuts would work whereever your cursor are positioned.

Currently it's a third-party component "safely tucked away" inside a <div>.

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Anders Vejen
TDC Netdesign
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Original Message:
Sent: 08-19-2019 08:15
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Encountering an issue on multiple orgs / users, after using Enter the space-bar is not working so you cannot put spaces in between words.  Have cases open with customer care for each org affected.  Anyone else encountering this?
#DigitalChannels

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Got suggested workarounds from Care in my case on this:

- Try to use Firefox

- Could use notepad for the meantime, you can copy everything and paste it on the reply section on Purecloud the spaces seems to be carried over just fine.

- Changing it from Paragraph to Heading 1 seems to make the spaces work again, just change it back to Paragraph again to make the font and size back to what you originally started

Maybe useful for u (and maybe not :))...

Marcel

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Marcel Ostendorf
Cloudoe BV
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Original Message:
Sent: 08-19-2019 08:15
From: Braiden Woodward
Subject: Unable to use spacebar in emails

Encountering an issue on multiple orgs / users, after using Enter the space-bar is not working so you cannot put spaces in between words.  Have cases open with customer care for each org affected.  Anyone else encountering this?
#DigitalChannels

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