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Debug Calls

  • 1.  Debug Calls

    NEW MEMBER
    Posted 5 days ago
    Hello,

    I would like to know how to debug calls (incoming / outgoing) or chats or other chat channels, using an in architect strategy.

    Let me explain: I would simply like to know, when my call is finish, where my interaction has gone
    , I would like to follow the call in the strategy and know its way (block by block). I can not find a way to do it or features that allow it.

    Thank you for your help !

    Regards,

    Antoine LET


    #Reporting/Analytics

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    Antoine LET

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  • 2.  RE: Debug Calls

    GCAP Member
    Posted 2 days ago
    Hi Antoine,

     Have you used the timeline section in the individual interaction history as shown below?

     You may need to scroll in/out and left/right to zoom in on individual blocks/actions.

     Thanks
     Gordon

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    Gordon Thomson
    Dialler Manager
    Actavo
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  • 3.  RE: Debug Calls

    NEW MEMBER
    Posted 5 hours ago
    Hello,

    Thank you for your answer.
    Yes I have already looked at this timeline but there is no detail about the course taken in the IVR.
    I would really like to know where the call is passed in the IVR (or strategy for the mail / chat) bloc by bloc etc.
    Thank you !


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    Antoine LETOMBE
    Niji SA
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