@Melissa Bailey do you have any status or projection on the Genesys Enhanced TTS engine release? I've got a large client that wants to stick with just Genesys for Dialog Engine and no external subscription to Google Cloud or Amazon for TTS. Are you close? Next quarter or what?
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Greg Beal
IBM Corporation USA
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Original Message:
Sent: 10-11-2021 18:39
From: Melissa Bailey
Subject: Dialog Engine Voice Channel TTS requirement
Your representative is referring to a feature that isn't released yet. You need to use one of the other available third party TTS engines.
https://help.mypurecloud.com/articles/about-text-to-speech-tts-engines/
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 10-11-2021 18:25
From: David Stein
Subject: Dialog Engine Voice Channel TTS requirement
I am trying to write my first bot and running into the issue that Architect Validator states to select another TTS engine besides Genesys TTS. My representative is telling me that I do not need to add Google as it is included in the solution. Can anyone confirm the requirement. There is nothing I can find in the documentation and only posts on this forum from last April stating it is required but that is a fair time ago ! Is see the same validation issue in some of the demo video but it miraculously disappears without explanation.
Thanks
#ArchitectureandDesign
#Unsure/Other
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David Stein
Verizon Sourcing, LLC
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