Genesys Cloud (formerly PureCloud)

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call Recording

  • 1.  call Recording

    Posted 10-20-2020 04:19
    Can Agent able to play his/her own call recording ? if yes, what and all roles and permission agent can have ?


    Thanks,
    Anitha
    #QualityManagement

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    Anitha ME
    Infosys Limited
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  • 2.  RE: call Recording

    Posted 10-21-2020 05:21
    Hi, Anitha,

    You can make it happens by creating a custom role that consists of the permission Recording>Recording>View with the specific condition given.

    The specific condition is
    1. Condition Type = user
    2. Operator = Equals
    3. Value = current User

    After this custom role created, you need to assign this newly created role to the agent.




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    Johnson Lu
    MFE International Pte Ltd.
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