Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Tracking Agent Attrition (new feature)

  • 1.  Tracking Agent Attrition (new feature)

    Posted 02-24-2021 15:01

    Is there more info on where/how/when we can access the attrition data collected with this new feature?

    Track agent attrition - Genesys Cloud Resource Center


    Will Bellerby
    Pyrios NZ Ltd

  • 2.  RE: Tracking Agent Attrition (new feature)

    Top 25 Contributor
    Posted 02-24-2021 19:06
    Good question I was wondering that myself.  Looks like they're also missing the ability to add to that list.

    is it possible this is something that only shows up under the Auding API calls?  If so, again a big gap in it.  "Hey we're now getting all this data, but sorry you can't actually do anything with it" :)

    Vaun McCarthy
    NTT New Zealand Limited

  • 3.  RE: Tracking Agent Attrition (new feature)

    Posted 16 days ago
    Thanks so much for the feedback! We're actually putting together next steps for this feature. Would you be open to a quick call for more details on how you're looking to use this?

    Looking forward to connecting!


    Leor Grebler
    Genesys - Employees