You can setup Genesys Cloud BYOC with Teams Direct Routing now through a certified SBC. The integration of directories, chat, status, presence and the use of Teams as the softphone in Genesys Cloud are all on the short term roadmap. Expect some great things in the next few months.
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-14-2020 11:31
From: Juan Francisco Roman
Subject: Microsoft Teams & Zoom
Hi,
Would like to know when will Microsoft Teams & zoom integration with GenesysCloud is available ?
Appreciate if anyone has done this before. Thanks in advance.
Regards,
Juan
#Integrations
#Roadmap/NewFeatures
------------------------------
Juan Francisco Roman
product manager
BT Spain SAU
------------------------------