Genesys Cloud (formerly PureCloud)

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Microsoft Teams & Zoom

  • 1.  Microsoft Teams & Zoom

    Posted 16 days ago
    Hi,

    Would like to know when will Microsoft Teams & zoom integration with GenesysCloud  is available ?


    Appreciate if anyone has done this before. Thanks in advance.

    Regards,
    Juan
    #Integrations
    #Roadmap/NewFeatures

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    Juan Francisco Roman
    product manager
    BT Spain SAU
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  • 2.  RE: Microsoft Teams & Zoom

    Top 25 Contributor
    Posted 14 days ago
    You can setup Genesys Cloud BYOC with Teams Direct Routing now through a certified SBC.  The integration of directories, chat, status, presence and the use of Teams as the softphone in Genesys Cloud are all on the short term roadmap.  Expect some great things in the next few months.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Microsoft Teams & Zoom

    Top 25 Contributor
    Posted 14 days ago
    Hi Robert

    Does the short term roadmap include removing the dependency on an SBC for this integration?  Will that integration be available for all implementation types (BYOC Cloud, premise etc)?

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 4.  RE: Microsoft Teams & Zoom

    Top 25 Contributor
    Posted 14 days ago
    Not likely.  That is a restriction of Microsoft and Genesys probably dies not want to give up their $0.002 per minute.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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