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Genesys Cloud Weekly Release Notes - 10/21/2020

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  • 1.  Genesys Cloud Weekly Release Notes - 10/21/2020

    Posted 10-21-2020 10:17
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    Additional Force TURN IP addresses now available

    Genesys added 17 new IP addresses to the existing pool of IP addresses per region dedicated to the Force TURN feature, bringing the address pool up to 26. For more information, see Use the Force TURN feature

    Contact center

    Content templates for messaging campaigns

    Outbound administrators can now create SMS message content directly in the user interface with an SMS template, and then link the content to messaging campaigns. The SMS message content can include external contact list data. This feature provides administrators with a more convenient way to create outgoing SMS messages. For more information, see Add a campaign SMS template message and Create a messaging campaign.

    If you have a question about this please, please start a new discussion!


    Matt Lawson
    Genesys - Employees
    Genesys Community Manager