Genesys Cloud CX (formerly PureCloud)

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Agent Permissions

  • 1.  Agent Permissions

    Top 25 Contributor
    Posted 10 days ago
    Hi Team -

    Is it possible to configure the Agent Permissions in QM so that they can't see the name of the Evaluator?

    Our Customer wants to ensure no animosity between Agent and Evaluator, since calls are sometimes evaluated by Peer Agents.

    Cheers!
    #QualityManagement

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    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific
    malcolm.green@nexon.com.au
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  • 2.  RE: Agent Permissions

    Top 25 Contributor
    Posted 6 days ago
    Not unless you don't have them access to any evaluations at present.  I created an idea for this:  Add permission to view evaluator column. | Genesys Cloud Ideas Lab (aha.io).

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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