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  • 1.  Chat - See or Filter Customer Entered information

    Posted 10-19-2020 07:14
    Dear Team ,

    In Chat from Agent window can see customer entered information like Email and Mobile , on interaction table we are supervisors or quality admin could not see those information , how we can get those information .



    Regards ,
    #DigitalChannels

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    Noufal Ibrahim

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  • 2.  RE: Chat - See or Filter Customer Entered information

    Posted 10-20-2020 09:54
    Hi Genesys Team,

    Is there any one support on my query

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    Noufal Ibrahim
    SMASCO
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    Original Message


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