Hi All
I was wondering if anyone has a current solution to the following situation
Say hypothetically I have two competing Sales teams hosted in the same Genesys Cloud instance, each have their own set of External contacts that they want to sell to
Each want to limit the other sales teams from knowing / seeing or contacting "their" potential Customers within Genesys itself.
At the moment there does not seem to be a way to limit Visibility of External Customers based on Divisions or otherwise
Has anyone come up with a solution for this type of situation without using Campaigns?
Thanks a mil
Joe
Similar older thread below:
https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=88ca8ceb-f615-4654-8a5f-c6c2078f7a37&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#Implementation#Outbound#PlatformAdministration#SystemAdministration------------------------------
Joe keenan
Zimmer, Inc.
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