Genesys Cloud CX

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  • 1.  Directory External contacts - Limit visibility of contacts by Divisions

    Top 25 Contributor
    Posted 14 days ago
    Hi All

    I was wondering if anyone has a current solution to the following situation

    Say hypothetically I have two competing Sales teams hosted in the same Genesys Cloud instance, each have their own set of External contacts that they want to sell to

    Each want to limit the other sales teams from knowing / seeing or contacting "their" potential Customers within Genesys itself.

    At the moment there does not seem to be a way to limit Visibility of External Customers based on Divisions or otherwise

    Has anyone come up with a solution for this type of situation without using Campaigns?

    Thanks a mil

    Joe


    Similar older thread below:
    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=88ca8ceb-f615-4654-8a5f-c6c2078f7a37&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer
    #Implementation
    #Outbound
    #PlatformAdministration
    #SystemAdministration

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    Joe keenan
    Zimmer, Inc.
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  • 2.  RE: Directory External contacts - Limit visibility of contacts by Divisions

    Posted 10 days ago
    That is on the roadmap and should be coming soon to a browser near you.  Stay tuned - same GC channel.  The webinar on Wednesday should give us a good idea of how soon this will be out.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Directory External contacts - Limit visibility of contacts by Divisions

    Top 25 Contributor
    Posted 9 days ago
    Thank you Robert, great to hear that this is on the radar. I'll check out the Webinar on Wednesday

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    Joe keenan
    Zimmer, Inc.
    GCA-GC
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  • 4.  RE: Directory External contacts - Limit visibility of contacts by Divisions

    GENESYS
    Posted 8 days ago
    This is on our long term roadmap to address and it would be setting the expectation incorrectly to say it's coming soon. It has not yet been published on our official roadmap that we share with customers and we have not begun working on it yet. First, we share upcoming features in the Target section of the roadmap and then after we start working on them we move them to the In Progress section of the roadmap. This feature has not been published in either.

    You can always see the latest status in our ideas portal: https://genesyscloud.ideas.aha.io/ideas/DIG-I-315

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    Lucie DeCristofaro
    Genesys - Employees
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  • 5.  RE: Directory External contacts - Limit visibility of contacts by Divisions

    Top 25 Contributor
    Posted 8 days ago
    Undersrood and thank you Lucie

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    Joe keenan
    Zimmer, Inc.
    GCA-GC
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