Hi Rajeev
This is probably just that Genesys haven't updated all articles. However if you read further down that page it says:
For recommendations about system requirements for WebRTC phones, see the System requirements section in Genesys Cloud system requirements.If you go to those system requirements it then says:
Supported web browsers
Full support
Microsoft Edge Chromium - Requires current release.
Chrome - Requires current release or one version previous.
Firefox - Requires current release, one version previous, current ESR release, or transitional ESR release
- Genesys supports the transitional ESR release only during the time period in which the new ESR release is tested and certified. For more information, see Firefox ESR release cycle.
- Firefox scripts may not load unless AdBlocker or AdBlockPlus are disabled.
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Vaun McCarthy
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Original Message:
Sent: 01-11-2022 21:21
From: Rajeev Srikant
Subject: WebRTC Browser Support
@Vaun McCarthy
The below article has not mentioned about the Microsoft Edge Chromium
https://help.mypurecloud.com/articles/requirements-for-webrtc-phones/
Is it some thing different ?
Why they have not mentioned about Microsoft Edge Chromium here ?
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Rajeev Srikant
Original Message:
Sent: 12-13-2021 03:06
From: Rajeev Srikant
Subject: WebRTC Browser Support
@Vaun McCarthy - Thanks
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Rajeev Srikant
Original Message:
Sent: 12-13-2021 03:00
From: Vaun McCarthy
Subject: WebRTC Browser Support
https://help.mypurecloud.com/articles/genesys-cloud-requirements/
and yes WebRTC works in that version of Edge - I have the same version.
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Vaun McCarthy
Original Message:
Sent: 12-13-2021 02:56
From: Rajeev Srikant
Subject: WebRTC Browser Support
@Vaun McCarthy
I am running Edge on Version 96.0.1054.53
I think this is the latest. Does WebRTC works ?
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Rajeev Srikant
Original Message:
Sent: 12-13-2021 02:54
From: Rajeev Srikant
Subject: WebRTC Browser Support
@Vaun McCarthy - Is there any specific version from which it will support. There will be frequent updates from Microsoft so not sure which is the latest.
is there mimimum Edge Chromium version supported which is mentioned ?
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Rajeev Srikant
Original Message:
Sent: 12-13-2021 02:45
From: Vaun McCarthy
Subject: WebRTC Browser Support
Yes but needs to be the latest version.
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Vaun McCarthy
Original Message:
Sent: 12-12-2021 19:32
From: Rajeev Srikant
Subject: WebRTC Browser Support
Would like to check & confirm for Genesys BYOC Cloud for using WebRTC is Microsoft Edge Chromium Supported.
#ArchitectureandDesign
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Rajeev Srikant
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