Genesys Cloud CX

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  • 1.  API to modify / create Dashboards?

    Posted 11-26-2021 12:28

    Hello,

    1. Is there an API available to modify / create dashboards?
      When I modify a dashboard, I see in the dev tool: "/ api / v2 / analytics / reporting / settings / dashboards /.."
      But I can't find this API in https://developer.genesys.cloud/api/rest/v2/analytics/
    2. There is a way to import / export dashboards from one environment to another (from Test to Prod Env for example)?

    Thank you


    #Reporting/Analytics

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    Houssemeddine Firane
    Ovalo Eurl
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  • 2.  RE: API to modify / create Dashboards?

    Posted 11-27-2021 00:00
    Based on this thread:

    https://developer.genesys.cloud/forum/t/any-api-that-can-be-used-to-work-with-purecloud-dashboard/8472/5

    And a quick look myself it would appear the answer is no, the API for this is not exposed to "us".  Might be worth seeing if someone has raised an idea request on it as mentioned in that same thread.

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    Vaun McCarthy
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  • 3.  RE: API to modify / create Dashboards?

    GENESYS
    Posted 11-28-2021 16:21
    I think the issue here is that the Dashboards are displayed within the Genesys-provided App / UI. The API is, in a lot of ways, an alternative to that UI. The data you seek is certainly available, so you could write your own Dashboard application, but I'm not sure the configs for the built-in ones are.

    The same constraint (I believe) applies to Scripts, for the same reason.

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    Paul Simpson
    Senior Technical Instructor
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