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  • 1.  SIP Phone Registration

    Posted 06-05-2020 10:50
    ​Was wondering if anyone out there has had any experience getting SIP Phones to register with PureCloud and or any tips. Not registering on my end.

    Thanjs
    #SIP/VolP

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    Stephen King
    AIG Technologies, Inc.
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  • 2.  RE: SIP Phone Registration

    GENESYS
    Posted 06-05-2020 11:02
    It depends on what type of PureCloud deployment you have...PureCloud Voice and BYOC Cloud are different from BYOC prem/local edges.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: SIP Phone Registration

    Posted 06-05-2020 11:08
    ​I am testing a PolyVVX350 and have a BYOC Configuration.  Thanks

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    Stephen King
    AIG Technologies, Inc.
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    Original Message


  • 4.  RE: SIP Phone Registration

    Posted 06-05-2020 11:09
    ​BYOC and using PolyVVX350 to test with

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    Stephen King
    AIG Technologies, Inc.
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    Original Message


  • 5.  RE: SIP Phone Registration

    GENESYS
    Posted 06-05-2020 11:19
    What type of edges? Local on premises, or BYOC Cloud edges based in AWS?

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 6.  RE: SIP Phone Registration

    Posted 06-05-2020 11:30
    ​BYOC Cloud edges based in AWS

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    Stephen King
    AIG Technologies, Inc.
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    Original Message


  • 7.  RE: SIP Phone Registration

    GENESYS
    Posted 06-05-2020 13:22
    I presume the phone is provisioning through the PureCloud Provisioning Service.

    Are the phones behind NAT? If so, you may need to enable FENT:

    https://help.mypurecloud.com/articles/enable-fent/


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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 8.  RE: SIP Phone Registration

    Posted 06-05-2020 13:32

    Thanks. This looks interesting..

     

    Stephen King

    Programmer Specialty Senior, Network Services

     

    AIG

    Infrastructure Services | Information Technology

    2 Peach Tree Hill Road, Livingston, NJ

    + 973-533-2211 | M + 908-914-1572 | Stephen.King@aig.com

     

    PTO ALERT

    June 8 and 9

     

     

     

     




    Original Message


  • 9.  RE: SIP Phone Registration

    Posted 06-10-2020 05:10

    Is your phone got registered ? 

     We have registered SIP phone and its working without any issues



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    Noufal Ibrahim
    SMASCO
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    Original Message


  • 10.  RE: SIP Phone Registration

    Posted 06-07-2021 10:53
    We've conducted comparisons between vlans using OPtion 160 on WAN and VPN.  WAN is working okay because the DHCP Inform packet is broadcasted to SSP user.  However with VPN users and VPN appliance customer has, that packet is not being broadcasted.  

    They use an ACA VPN Concentrator which consumes its DHCP from domain (MSFT) DHCP server.  

    Has anyone come across a CSCO Dhcp server for this appliance in order to get provision record to SSP?

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    Michael John
    Altivon
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    Original Message


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