Hi Sandra,
Could you expand a bit on what you'd be looking for in a report? Aggregate data (# of outbound SMS interactions, Avg Handle of outbound SMS interactions, etc.)? Detail data (a lit of every outbound SMS interaction -- start and end time, duration, queue, campaign, etc. but no details about the contents of the text)?
Thanks!
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Maisey Harris
Development Group Manager, Analytics UI & Reporting
Genesys
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Original Message:
Sent: 10-13-2021 05:02
From: Sandra Kakasova
Subject: Outbound SMS text
Hello,
is there any chance to get a report with outbound SMS including SMS text?
Thanks :)
Sandra
#Ask Me Anything (AMA)
#Outbound
#Reporting/Analytics
#Unsure/Other
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Sandra Kakasova
IKEA Ceska Republika, s.r.o.
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