Genesys Cloud (formerly PureCloud)

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OKTA Integration for User Management

  • 1.  OKTA Integration for User Management

    Posted 09-23-2020 16:29
    What account type/configuration in Genesys would be needed for advanced SCIM provisioning in OKTA to setup and manage Genesys Cloud accounts?

    Has anyone had success with this?

    Matthew Rauenzahn
    Product Owner - Vanguard

  • 2.  RE: OKTA Integration for User Management

    Posted 09-24-2020 08:29

    Generally, a Genesys Cloud account does not need configuration in order to leverage the SCIM APIs for user provisioning.  There does need to be an Oauth client created that can generate authorization tokens with the correct permissions to execute the API calls (the permissions required are contained within the SCIM Integration role, and generally consist of the ability to add/edit/remove users, groups, roles, etc.; the specific permissions required for each SCIM API route are documented on the route in the developer center:

    In terms of specific configurations for Okta, you'll need to consult Okta's documentation on the matter.  While we do intend to release an app with Okta through the Okta Integration Network (, that work has not yet been completed.  At that point we might be able to provide more specific guidance on usage of the app we've developed, but when using Okta's own configuration options they would continue to be the best resource.  

    Richard Schott
    Genesys - Employees