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Is it possible to bulk extract chat transcripts from Genesys Cloud

  • 1.  Is it possible to bulk extract chat transcripts from Genesys Cloud

    Posted 9 days ago
      |   view attached

    Good Afternoon,

    Our org is required to supply a high volume of chat transcripts to a third party vendor for an integration we are working on.

    I'm looking for a way we could bulk extract around 5000 chat conversations.

    Currently, you can go into a single interaction & download the contents of the conversation (see attached)

    So far, I have not been able to find a bulk option either in the Genesys Cloud UI or an API in Developer Tools


    Thanks

    Daniel


    #PlatformAdministration
    #Reporting/Analytics
    #Unsure/Other

    ------------------------------
    Daniel Mooney
    HelloFresh
    ------------------------------


  • 2.  RE: Is it possible to bulk extract chat transcripts from Genesys Cloud

    GENESYS
    Posted 9 days ago
    Hey there! Check out the bulk recording export here: https://developer.mypurecloud.com/api/tutorials/recordings-bulk-actions/index.html?language=python&step=1

    ------------------------------
    Lucie DeCristofaro
    Genesys - Employees
    ------------------------------



  • 3.  RE: Is it possible to bulk extract chat transcripts from Genesys Cloud

    Posted 8 days ago

    Hi Lucie,

    Thanks for sending this through.

    Do you know if it's possible to perform the export on a per queue basis? We only need extracts from two of our queues.

    Regards,

    Daniel



    ------------------------------
    Daniel Mooney
    HelloFresh
    ------------------------------



  • 4.  RE: Is it possible to bulk extract chat transcripts from Genesys Cloud

    NEW MEMBER
    Posted 8 days ago
    Hi Daniel,

    Yes, its possible to specify queue in the conversationQuery and clauses for two queues.



    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------



  • 5.  RE: Is it possible to bulk extract chat transcripts from Genesys Cloud

    Posted 3 days ago
    Edited by Daniel Mooney 3 days ago

    Hi Taras

    Thanks for sharing this.

    We have set up the S3 integration & we were able to extract some chat transcripts.

    However, we are struggling with the syntax required for the above query, do you have an example by any chance?

    Thanks

    Daniel



    ------------------------------
    Daniel Mooney
    HelloFresh
    ------------------------------



  • 6.  RE: Is it possible to bulk extract chat transcripts from Genesys Cloud

    NEW MEMBER
    Posted 3 days ago
    Hi Daniel,
    For two queues you need to specify segmentFilters with predicates and dimension.
     "segmentFilters": [
      {
       "type": "or",
       "predicates": [
        {
         "type": "dimension",
         "dimension": "queueId",
         "operator": "matches",
         "value": "put here queueId1"
        },
        {
         "type": "dimension",
         "dimension": "queueId",
         "operator": "matches",
         "value": "put here queueId2"
        }
       ]
      }​


    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------