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Good Afternoon,Our org is required to supply a high volume of chat transcripts to a third party vendor for an integration we are working on.I'm looking for a way we could bulk extract around 5000 chat conversations.Currently, you can go into a single interaction & download the contents of the conversation (see attached)So far, I have not been able to find a bulk option either in the Genesys Cloud UI or an API in Developer Tools
Hi Lucie,Thanks for sending this through.
Do you know if it's possible to perform the export on a per queue basis? We only need extracts from two of our queues.Regards,
Hi TarasThanks for sharing this.We have set up the S3 integration & we were able to extract some chat transcripts.However, we are struggling with the syntax required for the above query, do you have an example by any chance?Thanks
"value": "put here queueId1"
"value": "put here queueId2"
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