Genesys Cloud (formerly PureCloud)

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Is that a way to automatically disconnect ACD Voicemail interaction after a period of time?

  • 1.  Is that a way to automatically disconnect ACD Voicemail interaction after a period of time?

    Posted 06-25-2020 04:22
    Hi,

    May someone advise if there is a way to configure such that the ACD Voicemail interaction can be automatically ended or disconnected itself after a period of time?

    Understand that we can use Routing -> Disconnect Interactions one by one, but this is not the approach I am looking for.

    If you know a way, please share it with me.

    Appreciate!

    #Routing(ACD/IVR)

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    Johnson Lu
    MFE International Pte Ltd.
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  • 2.  RE: Is that a way to automatically disconnect ACD Voicemail interaction after a period of time?

    GENESYS
    Posted 07-08-2020 05:05
    Hi Johnson,

    There's currently now way to automatically discount an ACD voicemail from a queue but if you expand on your requirement I'm happy to try and workout an work around.

    Thanks

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    JJ Earle-Henson
    Global SPARK Team
    Senior Strategic Sales Consultant
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