The requirement is to match agent interactions to the contact list details.
The current process is to export the campaign list when complete and an interaction detail export for call made via the outbound campaign queue.
This is then mapped via matching DNIS to contact number to establish which agents handled which contacts and the interaction details.
Does anyone else have a better process for this function please?
#Outbound#Reporting/Analytics------------------------------
Sara Perry
CVT (Global) Pty Ltd
------------------------------