Community,
I was wondering how I can implement a multi-language survey when my queues are NOT language specific?
I have topic-related queues setup where I have agents that speak both dutch and french.
However, whenever I set the policy for the survey, I cannot distinguish dutch from french calls AND I have to set a survey form (which is not multi-language, correct?)
How do i solve this WITHOUT having to setup language specific queues?
rgds,
Tommy
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Tommy Braes
CX Consultant
Proximus PLC
tommy.braes.ext@proximus.com------------------------------