Hi Cam,
Thank you for your response. Your idea relates to the Audit logs for Contact Center, Entity Type > Agent Routing Info events. The Audit logs for this entity are populated when the User updates Direct Routing settings under the User profile.
ACD Skills, when removed/added from the User, these events are logged into Audit under Service Directory -> User (see the screenshot):
What is still missing in the Audit logs is: Adding/Removing ACD Skill from the Org.
Thanks,
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Tatjana Knezevic
www.startelecom.cloudhttps://www.linkedin.com/company/star-telecom-www-startelecom-ca-/------------------------------
Original Message:
Sent: 10-30-2024 12:02
From: Cam Tomlin
Subject: Audit log skill changes
Hello Nino,
According to this idea this was delivered. Unless its something else you are looking for.
Cheers,
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Cam
Online Community Manager/Moderator
Original Message:
Sent: 10-30-2024 11:07
From: Nino Luis De Jesus
Subject: Audit log skill changes
still no option for this?
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Nino Luis De Jesus
Original Message:
Sent: 02-03-2021 11:47
From: Nebojsa Radovanovic
Subject: Audit log skill changes
Hi,
Is there a contact center skills Audit? The Audit API or the Audit log viewer don't seem to have this option. Are there any plans for a skills in audit log viewer?
Regards,
#PlatformAdministration
#Unsure/Other
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Nebojsa Radovanovic
Star Telecom
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