Good day everyone!
I have 2 questions regarding Web Chat.
I attempted to do my own search but either I'm not getting the keywords right or there's nothing on the subject so far.
Also tried the idea lab.
Regarding Webchat:
Is there anyway to watch for customer inactivity and send them an automated message?
For example: after 5 minutes of inactivity, automatically send a message: "Are you still there"
After 5 more minutes: "we are sorry, we have not received a response from you after 10 minutes, we are disconnecting the chat"
-- system or agent can end conversation.
Second question:
What are some good ways to block harassment chats?
is there an IP address tracker that we can use?
Thanks a bunch.
#DigitalChannels------------------------------
David Moschioni
Individual Only Contact Account
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