Demo purposes and proving out the technology - so hard to get live conversations to test with.
Also, looking at incorporating with other KMS systems and see how it responds with scripts first.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-24-2021 13:03
From: Rakesh Tailor
Subject: Beta - Subscribe to Voice Transcripts through Notification API
Not sure about that. Do you have a specific use case in mind?
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Rakesh Tailor
Senior Director, Product Management - Workforce Engagement
Genesys Cloud
Original Message:
Sent: 06-23-2021 12:33
From: Robert Wakefield-Carl
Subject: Beta - Subscribe to Voice Transcripts through Notification API
Been playing around with this. Is there any way to expose the notification in an agent script?
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-09-2021 08:47
From: Rakesh Tailor
Subject: Beta - Subscribe to Voice Transcripts through Notification API
Attention Genesys Cloud Voice Transcription Users,
We are looking for customers or partners who are using Genesys Cloud Voice Transcription and are interested in building applications that require the ability to subscribe to transcripts while a voice interaction is ongoing.
We are planning to Beta this capability soon, and are looking to work closely with potential users / application developers to get feedback on the upcoming capability.
If you are interested in being part of this Beta please reach out to rakesh.tailor@genesys.com.
To qualify you must be:
- A GC3 level Customer
- Use Genesys Cloud Voice Transcription
- Familiar with the Notifications API
Thanks,
#QualityManagement
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Rakesh Tailor
Senior Director, Product Management - Workforce Engagement
Genesys Cloud
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