Genesys Cloud (formerly PureCloud)

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Facebook/Twitter integration with genesys cloud

  • 1.  Facebook/Twitter integration with genesys cloud

    Posted 16 days ago
    Edited by Mariano Martinez 16 days ago

    Hi there i'm about to start a twitter and FB integration with my customer gensys cloud org, but i was wondering if there's anything i need to know besides the help site when it comes to requirements to have it working.

    Is there any facebook wall and/or twitter wall receiving those messages in the roadmap?

    what about instagram?

    does the integration work with facebook business suite?

    thanks and kindest regards


    #ArchitectureandDesign
    #DigitalChannels
    #Routing(ACD/IVR)

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    Mariano Martinez
    Interaxa S.A.
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