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For ACD email configuration our organization has decided we will redirect our mailboxes to Genesys Cloud (SES) mailboxes, but for outbound email, they want us to use an SMTP Relay which is associated with our domain, so we need to create our domain in our org to be able to use it for outbound email (not for receiving). As we have several Genesys Cloud orgs globally, we need to set the same domain in all the orgs to be able to send emails from this domain through different countries/Genesys Cloud orgs.
Some questions here:1.- Can this configuration be done in Genesys Cloud? Or will we need to create a subdomain for each Genesys Cloud org?2.- Does SMTP server replace the need to insert the TXT record on the DNS? Or both steps are mandatory?3.- In case it can't be done, we will need to create a subdomain for each Genesys Cloud org, we are ok with this as far as we will be able to send emails using addresses from the main domain. Is this the case?
Thank you very much in advance.
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