Hi,

Does anyone know if there is a way to view or export a list of all agents and their associated skills?
#Handlers
#Reporting/Analytics
#SystemAdministration

------------------------------
sam spicer
Curo Group
------------------------------

Under Performance>Agents you can add the Skills column to see all ACD Skills and Language Skills assigned to the users:



------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 09-13-2019 04:43
From: sam spicer
Subject: Report/export of agents and their skills

Hi,

Does anyone know if there is a way to view or export a list of all agents and their associated skills?
#Handlers
#Reporting/Analytics
#SystemAdministration

------------------------------
sam spicer
Curo Group
------------------------------

I did figure out that you can use Performance>Queues Activity and drill down to a specific queue, click on the Agents tab, and export that data. That CSV does include the Skills assigned to the agents who are members of the queue (active and inactive in the queue).

So, technically, if you want one export with all agents, you could create a queue that you don't use for routing and put all agents into it, then run the export on that queue's view...

Example export attached.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 09-13-2019 14:26
From: George Ganahl
Subject: Report/export of agents and their skills

Under Performance>Agents you can add the Skills column to see all ACD Skills and Language Skills assigned to the users:

I removed most other columns to stretch Skills to the maximum width and make it easier to read.

Unfortunately the export does not include the Skills to make it easy for you to create a report.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 09-13-2019 04:43
From: sam spicer
Subject: Report/export of agents and their skills

Hi,

Does anyone know if there is a way to view or export a list of all agents and their associated skills?
#Handlers
#Reporting/Analytics
#SystemAdministration

------------------------------
sam spicer
Curo Group
------------------------------

Thanks George that works perfectly!

------------------------------
sam spicer
Curo Group
------------------------------

Original Message:
Sent: 09-13-2019 14:43
From: George Ganahl
Subject: Report/export of agents and their skills

I did figure out that you can use Performance>Queues Activity and drill down to a specific queue, click on the Agents tab, and export that data. That CSV does include the Skills assigned to the agents who are members of the queue (active and inactive in the queue).

So, technically, if you want one export with all agents, you could create a queue that you don't use for routing and put all agents into it, then run the export on that queue's view...

Example export attached.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 09-13-2019 14:26
From: George Ganahl
Subject: Report/export of agents and their skills

Under Performance>Agents you can add the Skills column to see all ACD Skills and Language Skills assigned to the users:

I removed most other columns to stretch Skills to the maximum width and make it easier to read.

Unfortunately the export does not include the Skills to make it easy for you to create a report.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 09-13-2019 04:43
From: sam spicer
Subject: Report/export of agents and their skills

Hi,

Does anyone know if there is a way to view or export a list of all agents and their associated skills?
#Handlers
#Reporting/Analytics
#SystemAdministration

------------------------------
sam spicer
Curo Group
------------------------------