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Event Handling in Genesys Architect

  • 1.  Event Handling in Genesys Architect

    Top 25 Contributor
    Posted 13 days ago
    All - We have option in Genesys Architect called "Event Handing" where we can select the action we want Architect to take when an error occurs.

    I want to know if there is way we can determine the error description and capture it anywhere either in custom attribute or somewhere else !

    Any information around it would be really helpful
    #ArchitectureandDesign

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    Thanks,
    Anurag Gusain
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  • 2.  RE: Event Handling in Genesys Architect

    GENESYS
    Posted 13 days ago
    No.  There is no way to get at the error that brings you into event handling.

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Event Handling in Genesys Architect

    Top 25 Contributor
    Posted 12 days ago
    I have found that most of the error outs are due to other operations in the background like a TTS or ASR issue.  Most are not visible on conversation when I look them.  Also, it could be a participant-specific error that would be written just to that participant segment.  I have seen no documentation around this.  At least we have error handling!  Remember the days of the robot telling us "Sorry, an error has occurred.  Thank you, goodbye!"  At least now we can graciously admit failure and move on.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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