Genesys Cloud (formerly PureCloud)

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Add people with .csv

  • 1.  Add people with .csv

    Posted 9 days ago
    Reading thru Add people with .csv file import - Genesys Cloud Resource Center  and cannot figure out what is 'role_division' vs 'division' in the csv file?

    name,email,phone_work,extension,title,department,email_manager,location_work,roles_divisions,queues,division,skills

    #Implementation
    #SystemAdministration

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    Outi Cornette
    Humana Inc.
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  • 2.  RE: Add people with .csv

    NEW MEMBER
    Posted 8 days ago

    by the sample file format, we interpret it as 

    role1[,role2,...]: [Division1[; division2]]

    header - roles_divisions

    row1 - person1 - admin: [Antarctica; Cell Division]

    row2 - person2 - Communicate - Admin, Developer: [Antarctica]



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    Dmytro Zelenskyy
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