Genesys Cloud (formerly PureCloud)

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Action after wrapup code

  • 1.  Action after wrapup code

    Posted 09-17-2020 10:01

    I would like to know if it is possible to do an action after the agent hase selectionned a wrapup code?

    Same question for a call.

    Is it possible to do action (like a Architect flow) after that the agent or the customer has hung up the call ?

    Thanks for your help.


    Antoine LETOMBE

  • 2.  RE: Action after wrapup code

    Posted 09-17-2020 12:19
    No, when the call disconnects then it is done. You cannot subsequently route the agent or the customer to an Architect flow or trigger any action with the Disconnect.

    The same for applying a Wrap-up code...once it is applied, the agent is automatically made available for the next interaction. There is not trigger available to perform a custom action after.

    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant