Hi Robert,
Thanks for the information, I understand that I take some custom substitutions using participant data that I set in the call flow, but in Call flow I don't know witch agent take a interaction email, so I can´t search the agent extension.
Any other suggestion or am I wrong?
Regards.
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Ivan Fernandez
Cloud Technologies Consulting S.A. de C.V.
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Original Message:
Sent: 06-13-2020 16:19
From: Robert Wakefield-Carl
Subject: How insert the agent extension in canned response
That will take some custom substitutions using participant data that you set in the call flow. Scroll down on this page and look for custom : https://help.mypurecloud.com/articles/substitutions-overview/
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-10-2020 23:06
From: Ivan Fernandez
Subject: How insert the agent extension in canned response
Hi all,
How insert the agent extension in canned response, because the only substitutions are Agent_Alias, Agent_Name and Customer_name.
Regards.
#Implementation
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Ivan Fernandez
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