Genesys Cloud CX

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How edges respond in DR scenario

  • 1.  How edges respond in DR scenario

    GCAP Member
    Posted 10-06-2021 17:46
    Hi. I have a question about how the edges will respond in  aDR scenario. We have 2 sites (site A and site B), 6 edges and 3 edges in each site. All 6 edges in 1 edge group. All webRTC phones register an edge from site A as primary and an edge from site B as secondary. In a DR scenario where we shutdown all edges in site A, will all webrtc phone failover to the edge in site B automatically? Any manual switch over?
    #SystemAdministration
    #Telephony

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    Edward Wu
    BANK OF HAWAII
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