Hi,
I have a question abour the email channel. Is there any way that an aent can pick up an email from a queue? It is mean, Agent can choose an email from the waitng queue for example due to the uregency of the email.
In addition, Can the Supervisor to assign an email from the queue to a specific agent?
Many thanks
#DigitalChannels------------------------------
Feliciano Rodriguez del Castillo
Inetum España, S.A.U.
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