Genesys Cloud CX

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  • 1.  Scipter.openURL in Script should open the URL while refreshing the same tab of browser

    Posted 01-24-2022 00:14
    Hi,
    We are using Siebel URL based integration. Whenever a call comes in and reach the agent, siebel URL should open up with the customer details. We are able to achieve this.
    The ask of client is to refresh the same tab of browser whenever Scripter.OpenURL action is executed in script so that agent doesn't have too many tabs opened on his browser.
    Can anyone suggest an approach?
    Thanks
    #Implementation

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    Shruti Pathak
    Accenture Solutions Private Limited
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  • 2.  RE: Scipter.openURL in Script should open the URL while refreshing the same tab of browser

    Posted 01-27-2022 01:31
    There used to be switches when running browsers that would allow for popping to the same window or a new window.  When Tabs came along, that caused problems with this.  Most will just pop a new tab these days.  There are plug-ins for Chrome and Edge that will allow you to intercept that pop and send it to an existing tab.  I can't vouch for them, but here is one I found:  https://chrome.google.com/webstore/detail/open-link-in-same-tab-pop/jmphljmgnagblkombahigniilhnbadca?hl=en.

    I had the same problem and the customer used a plug-in like this to get by the multiple tabs.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Scipter.openURL in Script should open the URL while refreshing the same tab of browser

    Posted 01-27-2022 02:40
    Hi Robert,

    Thanks for the response. Will check if it works for our customer :)


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    Shruti Pathak
    Accenture Solutions Private Limited
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