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Need to opposite of a Secure Flow

  • 1.  Need to opposite of a Secure Flow

    Posted 09-24-2021 13:34
    I have an interesting customer ask I'm trying to solve for.  During a live voice interaction, they want to be able to transfer to a flow, where the caller will record a description of an event, then return to the agent.  Like the functionality of a Secure Flow that returns to the agent when done.  The challenge is, I need to make a recording of what the customer says (and only that bit, not the entire call), then save that recording so a storage location like an S3 bucket.  

    I would appreciate any suggestion to help accomplish this!

    Thanks,
    Mike
    #ArchitectureandDesign

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    Michael Steinke
    Inflow Communications
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