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Hello Over the weekend a change was made to the canned responses libraries. Our agents can only see 25 of our libraries when we have 38, prior to the change they could see all of them. The only way to find the other canned responses is to use the search field.Our agents would like to be able to view all of the libraries without having to search as we are worried we might miss a canned response if the incorrect key words aren't used.
Surely we aren't the only ones with this many libraries? Does anyone know why this was changed? Can anyone suggest a better way to manage our libraries?
I can report that what Joel and Paulo reported on the formatting being 'lost'/over written when a canned response is added to the email reply is still an issue.
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