Do we still not have outbound restrictions for agents who dial out of country from genesys cloud ?
Global by nature, are there any concerns with country restrictions? The scenario is that agents in the different divisions may need to call a employee in their respective country? The agents are located in Manila, Bogota or Prague.
In general can I get a document which says , which agents can call which countries in our Contact center environment. Do we have any documentation ??
can someone answer this to me kindly ?
I.E. Can an agent in India call employee in China and so on. ?
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Vinod Madiraju
Johnson & Johnson Services, Inc.
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Original Message:
Sent: 10-24-2018 17:28
From: Ebrahim Shamouli
Subject: Dialing Restriction
Dear Community
I would like to ask your advice regarding dialing restriction please.
We would like to restrict dialing for some users to mobile and national.
I am aware of a configuration on site level ( Site>>Outbound Routes) but this doesn't achieve our requirement (unless we create multiple sites).
I am just wondering if there is other ways to restrict dialing on user level please?
Thank you very much.
.................................
Ebrahim Shamouli
CVT (Global) Pty Ltd
#Implementation
#Outbound
#Telephony
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Ebrahim Shamouli
CVT (Global) Pty Ltd
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