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  • 1.  Dialing Restriction

    Posted 10-24-2018 17:28
    ​Dear Community

    I would like to ask your advice regarding dialing restriction please.

    We would like to restrict dialing for some users to mobile and national.

    I am aware of a configuration on site level ( Site>>Outbound Routes) but this doesn't achieve our requirement (unless we create multiple sites).

    I am just wondering if there is other ways to restrict dialing on user level please?

    Thank you very much.

    Ebrahim Shamouli
    CVT (Global) Pty Ltd

    Ebrahim Shamouli
    CVT (Global) Pty Ltd

  • 2.  RE: Dialing Restriction

    Posted 10-24-2018 18:26
    No, there is currently no way to place dialing restrictions on users. I do not see any plans to implement this feature.

    George Ganahl
    Principal Program Manager

  • 3.  RE: Dialing Restriction

    Posted 06-14-2024 01:56

    Do we still not have outbound restrictions for agents who dial out of country from genesys cloud ?

    Global by nature, are there any concerns with country restrictions? The scenario is that agents in the different divisions may need to call a employee in their respective country?  The agents are located in Manila, Bogota or Prague. 

    In general can I get a document which says , which agents can call which countries in our Contact center environment. Do we have any documentation ?? 

    can someone answer this to me kindly ?


    I.E. Can an agent in India call employee in China and so on. ?



    Vinod Madiraju
    Johnson & Johnson Services, Inc.

  • 4.  RE: Dialing Restriction

    Posted 06-14-2024 09:40

    Unfortunately not, only by site.  There are several ideas being looked at, but nothing in development that I have heard of.

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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