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How to export the list of all interactions for a mounth ?

  • 1.  How to export the list of all interactions for a mounth ?

    Top 25 Contributor
    Posted 01-15-2019 11:27
    Hi,

    We want to export the list of all interactions on Purecloud for a period of time (for example: for 1 week or a mounth...etc)

    We can see them on Performance>Interactions, but we can not export this list as csv file or other format

    I checked also on the report menu, but I didn't find what we are looking for

    Please, any idea of how to do it ?

    Thank you in advance
    #Reporting/Analytics
    #Unsure/Other


  • 2.  RE: How to export the list of all interactions for a mounth ?

    GENESYS
    Posted 01-15-2019 11:37
    Currently the only way to do something like that is through the API (and to get in-depth assistance with using the API it is best to post in the forum at developer.mypurecloud.com).

    The ability to export to CSV from Performance>Interactions is being worked on, but we do not yet have a time frame for when it will be available.

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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  • 3.  RE: How to export the list of all interactions for a mounth ?

    GENESYS
    Posted 13 days ago
    Interactions export is now available! You should now find the download button in your Interactions, Agent Interactions, and Queue Interactions views if you have Analytics > Data Export All permissions. Check out the Resource Center for more information: https://help.mypurecloud.com/articles/interactions-view/.

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    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
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  • 4.  RE: How to export the list of all interactions for a mounth ?

    Top 25 Contributor
    Posted 13 days ago
    Hi Maisey

    This is good news, many thanks for the information

    Have a good day.

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    Oudderhem Mostafa
    Coverage-Communication
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