Hello,

On the Interaction's detail view, I added the System error disconnect column, and I noticed that there were calls with the value "1" for this field.

In this link : https://help.mypurecloud.com/articles/disconnect-reasons/
You describe the Disconnect reasons, and among them, we find a System type.


According to the documentation, the cloud or the provider caused the disconnect.

• Would it be possible to have more precision on the cause of the loss of calls ?

I checked the logs related to this conversation and found the SIP error code related which 487 (Request terminated)

• Would it be a problem of the operator (SBC) or Edge ? if so, why it is random and it does not affect all calls 

Many thanks in advance for your help.

Regards,
#Reporting/Analytics
#SIP/VolP
#Telephony
#PureCloud QA Episode

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

You'll most likely need to open a case for that, so Care can look into the Edge logs for more info.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 09-09-2019 14:34
From: Charaf Eddine Chemlal
Subject: Disconnect Reasons for Inbound Calls

Hello,

On the Interaction's detail view, I added the System error disconnect column, and I noticed that there were calls with the value "1" for this field.

In this link : https://help.mypurecloud.com/articles/disconnect-reasons/
You describe the Disconnect reasons, and among them, we find a System type.


According to the documentation, the cloud or the provider caused the disconnect.

• Would it be possible to have more precision on the cause of the loss of calls ?

I checked the logs related to this conversation and found the SIP error code related which 487 (Request terminated)

• Would it be a problem of the operator (SBC) or Edge ? if so, why it is random and it does not affect all calls 

Many thanks in advance for your help.

Regards,
#Reporting/Analytics
#SIP/VolP
#Telephony
#PureCloud QA Episode

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

Thank you @George Ganahl

I have opened a case and now we're working on it.​

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

Original Message:
Sent: 09-09-2019 14:36
From: George Ganahl
Subject: Disconnect Reasons for Inbound Calls

You'll most likely need to open a case for that, so Care can look into the Edge logs for more info.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 09-09-2019 14:34
From: Charaf Eddine Chemlal
Subject: Disconnect Reasons for Inbound Calls

Hello,

On the Interaction's detail view, I added the System error disconnect column, and I noticed that there were calls with the value "1" for this field.

In this link : https://help.mypurecloud.com/articles/disconnect-reasons/
You describe the Disconnect reasons, and among them, we find a System type.


According to the documentation, the cloud or the provider caused the disconnect.

• Would it be possible to have more precision on the cause of the loss of calls ?

I checked the logs related to this conversation and found the SIP error code related which 487 (Request terminated)

• Would it be a problem of the operator (SBC) or Edge ? if so, why it is random and it does not affect all calls 

Many thanks in advance for your help.

Regards,
#Reporting/Analytics
#SIP/VolP
#Telephony
#PureCloud QA Episode

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

Just wanted to see was this ever resolved by the dev team? I am running into the same issue as well

------------------------------
Archie Yeung
Uber
------------------------------

Original Message:
Sent: 09-10-2019 04:20
From: Charaf Eddine Chemlal
Subject: Disconnect Reasons for Inbound Calls

Thank you @George Ganahl

I have opened a case and now we're working on it.​

------------------------------
Charaf Eddine Chemlal
Dimension Data France

Original Message:
Sent: 09-09-2019 14:36
From: George Ganahl
Subject: Disconnect Reasons for Inbound Calls

You'll most likely need to open a case for that, so Care can look into the Edge logs for more info.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 09-09-2019 14:34
From: Charaf Eddine Chemlal
Subject: Disconnect Reasons for Inbound Calls

Hello,

On the Interaction's detail view, I added the System error disconnect column, and I noticed that there were calls with the value "1" for this field.

In this link : https://help.mypurecloud.com/articles/disconnect-reasons/
You describe the Disconnect reasons, and among them, we find a System type.


According to the documentation, the cloud or the provider caused the disconnect.

• Would it be possible to have more precision on the cause of the loss of calls ?

I checked the logs related to this conversation and found the SIP error code related which 487 (Request terminated)

• Would it be a problem of the operator (SBC) or Edge ? if so, why it is random and it does not affect all calls 

Many thanks in advance for your help.

Regards,
#Reporting/Analytics
#SIP/VolP
#Telephony
#PureCloud QA Episode

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

Hi Archie,

 You need to submit a case for the care team to capture the logs as this happens for further details.

 Alternatively your telco supplier might be able to provide further details.

Thanks
 Gordon

------------------------------
Gordon Thomson
Dialler Manager
Actavo
------------------------------

Original Message:
Sent: 11-06-2019 16:37
From: Archie Yeung
Subject: Disconnect Reasons for Inbound Calls

Just wanted to see was this ever resolved by the dev team? I am running into the same issue as well

------------------------------
Archie Yeung
Uber

Original Message:
Sent: 09-10-2019 04:20
From: Charaf Eddine Chemlal
Subject: Disconnect Reasons for Inbound Calls

Thank you @George Ganahl

I have opened a case and now we're working on it.​

------------------------------
Charaf Eddine Chemlal
Dimension Data France

Original Message:
Sent: 09-09-2019 14:36
From: George Ganahl
Subject: Disconnect Reasons for Inbound Calls

You'll most likely need to open a case for that, so Care can look into the Edge logs for more info.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 09-09-2019 14:34
From: Charaf Eddine Chemlal
Subject: Disconnect Reasons for Inbound Calls

Hello,

On the Interaction's detail view, I added the System error disconnect column, and I noticed that there were calls with the value "1" for this field.

In this link : https://help.mypurecloud.com/articles/disconnect-reasons/
You describe the Disconnect reasons, and among them, we find a System type.


According to the documentation, the cloud or the provider caused the disconnect.

• Would it be possible to have more precision on the cause of the loss of calls ?

I checked the logs related to this conversation and found the SIP error code related which 487 (Request terminated)

• Would it be a problem of the operator (SBC) or Edge ? if so, why it is random and it does not affect all calls 

Many thanks in advance for your help.

Regards,
#Reporting/Analytics
#SIP/VolP
#Telephony
#PureCloud QA Episode

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------