Hello,
On the Interaction's detail view, I added the
System error disconnect column, and I noticed that there were calls with the value "
1" for this field.
In this link :
https://help.mypurecloud.com/articles/disconnect-reasons/ You describe the Disconnect reasons, and among them, we find a System type.
According to the documentation,
the cloud or the provider caused the disconnect.
- Would it be possible to have more precision on the cause of the loss of calls ?
I checked the logs related to this conversation and found the SIP error code related which 487 (Request terminated)
- Would it be a problem of the operator (SBC) or Edge ? if so, why it is random and it does not affect all calls
Many thanks in advance for your help.
Regards,
#Reporting/Analytics#SIP/VolP#Telephony#PureCloud QA Episode
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Charaf Eddine Chemlal
Dimension Data France
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