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How to send variables from Secure Flow to a script

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  • 1.  How to send variables from Secure Flow to a script

    Posted 10-27-2018 07:35
    Hello guys,

    I enabled a secure flow to be transfered from agent side and within the flow it gets a response code from a web service. I was wondering how to send this code back to agent's script once the secure flow ends. Any suggestions?

    Regards,
    #ArchitectureandDesign

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    Mario Sanchez
    Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.
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  • 2.  RE: How to send variables from Secure Flow to a script

    GENESYS
    Posted 10-28-2018 00:43
    Hi Mario

    please check this link: IVR Secure Flow
    PureCloud Developer Forum remove preview
    IVR Secure Flow
    Hello All How can i pass a variable created in a inbound script into a secure ivr flow. I need to build a secure flow where the agent will write the amount in script and should be passed to IVR in order to proccess via payment API in IVR. Thanks
    View this on PureCloud Developer Forum >



    Regards

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    Eduardo Solano
    Genesys - Employees
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  • 3.  RE: How to send variables from Secure Flow to a script

    Posted 10-28-2018 08:51
    Thank you Edu,

    Sending data from script to Secure Flow was not the issue. What I'm asking help for is to send data from secure flow back to the agent's script once the secure flow has finished. Any clue?

    Regards,

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    Mario Sanchez
    Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.
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  • 4.  RE: How to send variables from Secure Flow to a script
    Best Answer

    Posted 10-28-2018 10:35
    Edited by Sajid Abbas 10-29-2018 10:45
    Hey @Mario Sanchez​,

    Been There, Done that...

    There is no configuration to do that... What you can do is a workaround to call a secure data action and store the result somewhere e.g. in a db table and on the script the agent has to click a button and call another data action to fetch this result for you..

    Please refer to below thread (last two posts).

    Sending data to and from secure flow

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    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai
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  • 5.  RE: How to send variables from Secure Flow to a script

    GENESYS
    Posted 10-29-2018 08:47
    Edited by George Ganahl 10-30-2018 10:24
    I confess that I was ignorant on this one...I sat on the original team that chartered Secure IVR, and at the time it was planned to provide data back to the script for the agent to see (none of the secure data, but other results that could be safely passed back). I see now that the Phase 1 release of Secure IVR was an MVP (Minimum Viable Product) effort, and Phase 2 is now in the works. Phase 2 has a Must for including the data being passed back, but I don't have a timeline on that project right now.

    Perhaps @Rebecca Owens can give a little more insight.​

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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  • 6.  RE: How to send variables from Secure Flow to a script

    GENESYS
    Posted 10-29-2018 10:18
    Hi,

    We are hoping to do work on Phase 2 of Secure IVR in 2019. It is a longer more involved project so we don't expect to see any releases to the back end of the year. Please note, this is still all provisional and is not yet locked in.

    Rebecca

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    Rebecca Owens
    PureCloud Self-Service Product Manager
    Genesys
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  • 7.  RE: How to send variables from Secure Flow to a script

    GENESYS
    Posted 10-29-2018 11:59
    Thanks, Rebecca!

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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  • 8.  RE: How to send variables from Secure Flow to a script

    Posted 12-10-2018 13:58
    I spent a few hours trying to figure out how to get the authorization code or payment status to display back to the agent before I came across this article.  It didn't occur to me that we would not be able to pass that info back to the script.  Has anything changed since this post?   This seems to be a big limitation of secure IVR.  In most cases, the agent needs information on whether the transaction was successful.  @Angelia Harper @Julie McNichols​​

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    Julie McNichols
    Avtex
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  • 9.  RE: How to send variables from Secure Flow to a script

    Posted 8 days ago
    Any news on this?  Is there no ANY way to provide feedback to the agent about the secure flow?

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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