Genesys Cloud (formerly PureCloud)

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Pictures in canned responses

  • 1.  Pictures in canned responses

    Posted 05-24-2018 11:20
    Is there now (or will there be) an ability to add pictures to canned responses?

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    Bob Shappell
    Automated Voice & Data Solutions
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  • 2.  RE: Pictures in canned responses

    GENESYS
    Posted 05-24-2018 15:52
    It's a future roadmap item. We don't have a specific timeline for when we would add this functionality, but most likely not in 2018.

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    Lucie DeCristofaro
    Genesys - Employees
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  • 3.  RE: Pictures in canned responses

    Posted 11-12-2019 14:47
    Thanks Lucie.  Any update on if this is still a viable future option?

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    Bob Shappell
    Avtex Solutions, LLC
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  • 4.  RE: Pictures in canned responses

    GENESYS
    Posted 11-14-2019 08:56
    We're still wanting to do it and at this point it looks like we may be able to take this on in 2020.

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    Lucie DeCristofaro
    Genesys - Employees
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  • 5.  RE: Pictures in canned responses

    Posted 05-14-2020 06:48
    any further update on this

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    Reginald Sheraton
    Bytes Systems Integration a Division of Altron
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  • 6.  RE: Pictures in canned responses

    Posted 05-14-2020 09:09
    Hi, you can paste images into the canned responses or are you looking for some different functionality?

    That is, you can right click on an image, click copy, then in the Canned Response edit window, right click and then select paste.

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    Dan Fontaine
    Altivon
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  • 7.  RE: Pictures in canned responses

    Posted 18 days ago
    Able to copy paste, but when you try to save the canned response after copy pasting an image into it, it doesn't work.
    I get an error message saying 'Error Saving Response'

    Has it worked for anyone?

    Thanks in advance

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    Aakanksha Goyal
    Cloudoe BV
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  • 8.  RE: Pictures in canned responses

    Posted 5 days ago
    Hello, did you receive any info, or update about this? I am getting the same error message.

    Sandra
    IKEA CZHUSK

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    Sandra Kakasova
    IKEA Ceska Republika
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  • 9.  RE: Pictures in canned responses

    Posted 4 days ago
    Please vote for the idea here https://genesyscloud.ideas.aha.io/ideas/CLINB-I-178

    Currently it is not possible to include images in canned responses.  The ability to include images in emails is still relatively new. We've had customers use canned responses and then manually add images to the email

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    Paul Dittrich
    Aria Solutions
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