Hi Melissa
Yes I am aware that is not available for email. I would like to know where the following applies to email
Architect automatically increases the action by an additional 1,000 actionsThe article you supplied seems to be how long an interaction can wait on the wait block in the flow.
The time limit not being officially documented is not acceptable I would like to know what this time limit is. Is it possible to request this from engineering.
Regards
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Brendan Binns
Altron Systems Integration a Division of Altron TMT (Pty) Ltd
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Original Message:
Sent: 07-15-2021 14:30
From: Melissa Bailey
Subject: Common Module limitations in flows
Jump to menu & jump to reusable task are not options for email flow event handling, only disconnect & transfer to queue.
The time limit is not officially documented. Hint: look at https://help.mypurecloud.com/articles/wait-action/, it's got to be at least that.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 07-15-2021 02:26
From: Brendan Binns
Subject: Common Module limitations in flows
Hi Melissa
From your first FAQ I would like to know when the below gets invoked for email.
If you choose to jump to a menu or reusable task, Architect automatically increases the action by an additional 1,000 actions. This process allows you to configure an alternative path for the error handling. If you exceed the additional maximum, Architect performs a silent disconnect.
In one off your previous reply's you mentioned there is a time limit. Can I please have the time limit.
Regards
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Brendan Binns
Altron Systems Integration a Division of Altron TMT (Pty) Ltd
Original Message:
Sent: 07-14-2021 10:12
From: Melissa Bailey
Subject: Common Module limitations in flows
The action limit is for all flow types.
Email flow have a time limit but it's not documented. It is longer than 8 hours. Either your flow logic is not designed as you think it is, or the flow is hitting an error and going into event handling.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 07-14-2021 09:53
From: Brendan Binns
Subject: Common Module limitations in flows
Hi
Thank you for the response. I see the two articles refers to voice interactions. My question actually relates to email interactions.
Think I need to explain why I am asking this question. For one off our customers we did a common module flow where we check operating hours from a data table. With email when the call centre is closed the interactions are sent into a flow where it will wait for 5 minutes and then go back to the common module to check if the call centre is open if not it will come back to the after hours wait. This was done in order not to affect SLA when the call centre is closed. We have now noticed that interactions gets disconnected after a certain time. Usually from just over 8 hours and all interactions are disconnected more or less with the same time frame.
Regards
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Brendan Binns
Altron Systems Integration a Division of Altron TMT (Pty) Ltd
Original Message:
Sent: 07-14-2021 09:39
From: Melissa Bailey
Subject: Common Module limitations in flows
1. No
2. No
Common modules don't have any specific limits beyond what any flow has, i.e.
https://help.mypurecloud.com/faqs/how-many-actions-can-i-run-in-a-flow/
https://help.mypurecloud.com/faqs/how-long-can-an-architect-flow-run/
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 07-14-2021 05:31
From: Brendan Binns
Subject: Common Module limitations in flows
Hi
I would like to know if there are any limitations on the common modules in the Flows for Genesys Cloud. Specifically the following.
1. Number off times an interaction can pass through a common module.
2. Number off interactions currently passing through the common module flow.
Any other possible limitations.
Regards
#ArchitectureandDesign
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Brendan Binns
Bytes Systems Integration (a division of Altron TMT (Pty) Ltd)
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