Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Quality Assurance Productivity Report missing

  • 1.  Quality Assurance Productivity Report missing

    Posted 14 days ago
    Our QA Manager says she can no longer find this Quality Assurance Productivity Report in Genesys Cloud Reports. I can't find it. Has this been deprecated or removed somehow?

    where is this report now?

    #Reporting/Analytics

    ------------------------------
    Greg Beal
    ------------------------------


  • 2.  RE: Quality Assurance Productivity Report missing

    GENESYS
    Posted 13 days ago
    Hi Greg,

    This is not a built-in report; is it possible that it was a customization from an external group or from Professional Services?

    ------------------------------
    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------



  • 3.  RE: Quality Assurance Productivity Report missing

    Posted 9 days ago
    Maisey,
    It appears that no one can remember if this custom report was built for us or not. I assume somehow it was. Where do custom reports appear? Where are the templates stored and how might I retrieve it?
    Thanks.

    ------------------------------
    Greg Beal
    ------------------------------



  • 4.  RE: Quality Assurance Productivity Report missing

    GENESYS
    Posted 8 days ago
    Hi Greg - Maisey looped me into your issue and I wanted to see I could help you track down this report.  Could you reach out to me directly with your account and org info?  My email is chris.bohlin@genesys.com.

    Hopefully I can dig in and find the right resource here.

    Thanks,
    Chris

    ------------------------------
    Chris Bohlin
    Product Manager - PureCloud
    ------------------------------